PRINCE E J

Administered Microsoft 365 services for over 100 users, including Exchange Online, Teams, and Azure AD, optimizing licenses to enhance collaboration and reduce costs.

Managed IT asset inventory for over 500 devices using Snipe-IT, implementing barcode scanning and custom fields to improve audit accuracy and efficiency.

Configured FortiGate firewalls and established site-to-site/IPSec VPN tunnels, enabling secure remote access for all offsite staff and ensuring business continuity.

Proactively monitored server and network health with PRTG Network Monitor, ensuring high availability and optimizing bandwidth for critical business operations.

Orchestrated IT procurement and software renewals, including Office 365 and FortiGate licenses, guaranteeing timely delivery and compliance for uninterrupted service.

Delivered comprehensive IT support across 3 branches, encompassing software/hardware deployment, network setup, and ISP coordination, ensuring seamless operations and high user satisfaction.

Designed and maintained robust network infrastructure, including dual ISP failover and FortiGate firewalls, optimizing traffic control and load balancing for enhanced reliability.

Implemented and managed Grandstream IP PBX, successfully migrating analog trunk lines to digital and deploying VoIP lines, significantly improving staff communication efficiency.

Ensured data integrity and disaster recovery readiness by implementing secure data backups to NAS and syncing to Google Cloud via encrypted tunnels.

Streamlined user onboarding/offboarding processes for Google Workspace, ensuring secure account creation, permission assignment, and efficient device management.

Maintained over 70 desktop and laptop systems, performing regular updates and troubleshooting to ensure optimal workstation performance and minimize downtime for staff.

Delivered efficient first-line technical support via phone, email, chat, and onsite visits, resolving diverse user issues and enhancing overall productivity.

Supported creative and productivity teams by managing installations, updates, and issue resolution for critical design tools, including Adobe Creative Suite.

Collaborated with internal teams and leveraged user feedback to improve software usability and end-user experience, contributing to system enhancements.

Provided responsive technical support via phone, email, and helpdesk tools (Freshdesk, Remedy), addressing user inquiries promptly and efficiently.

Managed user accounts and email provisioning using Microsoft 365 tools, facilitating smooth onboarding for new employees.

Resolved basic desktop, laptop, and printer issues, including slow startup and software errors, minimizing user downtime and ensuring operational continuity.

Maintained accurate records of IT equipment and software assignments, improving asset tracking and contributing to compliance efforts.